The Outage: Problems started cropping up around 8 a.m. ET, with users greeted with issues accessing their emails, calendars and other functionalities. More than 800 users have reported issues, mainly with the Outlook web version1, according to Downdetector1, a site that tracks outages in digital services. The disruption was also felt in the UK, Netherlands, Poland, France and Sweden.
Reaction from Microsoft: Microsoft responded on social media that they were aware of the issue and were investigating. The company said it had pinpointed a recent change as the likely cause of the disruption, and that it had started to roll out a fix to solve the problem1. Microsoft warned users to be wary of scammers impersonating support agents, and encouraged them to report any suspicious behavior to their banks.
User Impact: The outage affected millions of individual and corporate users that use Outlook for day-to-day communication and scheduling. Frustrated and eager for updates on the matter, several users went to social media to voice their grievances1. Updated accounts via its online admin centre and social media, telling users it was trying to restore functionality as quickly as possible.
Conclusion: The recent outage was a grim reminder of just how reliant we are on a myriad of digital services every day. Microsoft is working to resolve the issue and users are advised to keep themselves updated and wait while the company here tackles the problem. It also raises the issue that cyber security is one of the so-called soft targets.
Tags/Hashtags: #Outlook #Microsoft365 #Outage #EmailService #TechNews #DigitalDisruption #Cybersecurity #Microsoft
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